Returns & Refunds

Effective date: July 29, 2026. We want you to be happy with your order. Because we ship cosmetics internationally from Korea, please read these conditions carefully before ordering.

IF SOMETHING IS WRONG WITH YOUR ORDER, WE FIX IT. If an item arrives damaged, leaking, expired, incorrect, or missing from your parcel, contact us within 7 days of delivery with photographs of the item and the parcel. We will replace it or refund it in full, including its share of shipping, and in most cases we will not ask you to send anything back. This is the fastest and cheapest outcome for both of us.

CHANGE-OF-MIND RETURNS: UNOPENED ITEMS ONLY. For hygiene and safety reasons — standard practice for cosmetics everywhere — we can only accept a change-of-mind return if the item is unused, unopened, and still has its original manufacturer seal and outer packaging intact. Request the return within 30 days of delivery by emailing hello@lumyseoul.com or using our returns form with your order number.

OPENED OR USED ITEMS CANNOT BE RETURNED FOR CHANGE OF MIND. Once a cosmetic product has been opened or used it cannot be resold and cannot be returned simply because you did not like it, it did not produce the results you hoped for, or the texture or scent was not to your taste. This does not affect your rights if the product was faulty, damaged, expired, incorrect, or caused an adverse reaction — see the paragraph below.

IF A PRODUCT CAUSED A SKIN REACTION. Stop using it immediately, keep the product and packaging including the batch/lot number, and report it to us through our contact form (select "Skin reaction to a product") or by email. We treat these reports as a priority: we record the report, trace the batch you received, and will refund or replace the affected product. Please tell us promptly — it helps us protect other customers. Please also read our Cosmetic & Safety Disclaimer, which asks every customer to patch test each new product before full use.

RETURN SHIPPING COSTS. For change-of-mind returns you pay the return shipping to Korea, and we recommend a trackable service — we cannot refund a return we never receive. Original outbound shipping is not refunded on change-of-mind returns. Where the fault is ours (damaged, wrong, expired or faulty item) we cover the cost, and usually will not require a return at all.

HOW REFUNDS ARE ISSUED. Approved refunds go back to your original payment method, normally within 5–10 business days of approval (or of us receiving an approved return). Refund amounts are in the currency you paid; we are not responsible for exchange-rate differences or fees applied by your bank or payment provider. Any loyalty points redeemed on the order are returned to your account, and points earned on it are reversed.

IMPORT DUTIES ARE NOT REFUNDABLE BY US. If your country charged you duties, import taxes or handling fees, those were paid to your government or carrier, not to us, so we cannot refund them. Many countries allow you to reclaim import charges on returned or refused goods directly — contact your local customs authority for their process.

STATUTORY RIGHTS. Nothing in this policy limits any mandatory consumer right you have where you live. Consumers in the European Union and the United Kingdom generally have a statutory right to withdraw from a distance purchase within 14 days of delivery; note that in both regions this right is commonly restricted for sealed goods that are unsuitable for return once unsealed for health or hygiene reasons. If your local law gives you stronger rights than this policy, those rights apply.

CANCELLATIONS. If your order has not yet been dispatched, email us immediately and we will cancel and refund in full. Once a parcel is handed to Korea Post it cannot be recalled.

FAIR USE. We may decline returns where there is a pattern of repeated change-of-mind returns, where an item shows signs of use, where the request falls outside the stated windows, or where a claim appears to be fraudulent.